Aweber Humble Pie
Well I had a nice slice of humble pie.
You see I’ve started to get real close to Aweber’s “Please Call For Pricing” line for my monthly payment. For that reason I started looking around for software I could host myself and save some cash. What can I say, other than, “I’m cheap.”
After quite a bit of research, I settled on a popular software solution to replace Aweber. What a mistake….Once I got it set up and working with all my lists imported, I called Aweber and canceled. The customer service from Aweber was excellent. They didn’t harass me or anything. They only asked, “why?” and then processed the request. It took less than two minutes.
Then things got interesting. The software I shelled out $200 for worked fine. It’s just that when you actually start USING something you start to notice all the little annoying things you didn’t see before. Such as:
-No redirect to a “Thank You” page if you choose NOT to do a double optin
-You can’t “Broadcast” a message to a list with out a very messy filter procedure first.
- The delivery rate was TERRIBLE
- To get “white-listed with the major ISP’s is very time consuming and can be quite expensive.
- Many other things
Oh, and did I mention that HostGator only allows 500 emails outgoing an hour? That could take a while when you have a list like mine…
So I crawled on my hands and knees back to Aweber and asked forgiveness. Since it was within 30 days of my canceling, all of my data was still there. It took less than two minutes and I was back in business. Again Customer support was terrific.
5 minutes after hanging up with Aweber I broadcast an offer to my lists and now have some nice spending cash for my speaking engagement in Vegas and tickets to see Carrot Top. 
I guess Humble Pie doesn’t taste so bad after all….
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Michael Gunn is a niche marketing expert, teacher, and coach. He currently earns a full time income with niche marketing while training and coaching others on how to do the same. Visit his blog and signup to receive free blog updates as well as niche marketing tips, resources, strategies, and a lot more! Go now to http://www.NicheWarfare.com. You can also follow him on Twitter. |
Great post Michael,
Aweber customer service is top notch, Lucky that they have keep all your data. I think they keep the data for 30 days because they know many will comeback…
I’ve tried many auto responder (traffic wave, email aces, get response) and Aweber is by far superior. The only thing I d’ont really like is that I am unable to go single-optin for a “customers” list. Kind of suck…
I d’ont have all the recents new features in my aweber account, but it’s costing me only $180 per year. (1 payment per year)
Even though I am getting close to 10,000 subs they are still charging me the same price… pretty cool.
Anyhow, I am glad you are back to aweber, will have look kind of strange to me that the “aweber unleashed” guy would not use aweber anymore… LOL
All the best,
Cedric Aubry
PS. BTW, Nice looking Blog. Love it
Great post Michael.
I have had several bad experiences with autosponder systems, but not Aweber. Top notch customer service. I have toyed with the idea of installing atuo-responder software on my own system, but your post reminded me why I have stuck with Aweber.
I think the most important aspect though is deliverability. It doesn’t matter how good your software is, if you email is not being delivered.
And to piggy back on Cedric’s comment: I have a copy of your Aweber videos. Hmm. Physician heal thyself….
stay well,
albert grande